Refund policy

Refund Policy – Bramstun

Last updated: October 17, 2026

At Bramstun, we want your gear to perform in the field. If an item is not right for you, we are here to help make it right.

Returns

You have 30 days after receiving your order to return an item. It must be new, unused and in its original packaging. To start a return, email info@bramstun.com with your order number and the reason for the return. We will reply with return instructions. Returns sent without prior authorization cannot be accepted.

By “unused,” we mean an item that has not been worn by your dog outdoors, is clean, has no odours or hair, and still has its tags. You may try it on at home to check the size, just as you would in a store.

Pack the item securely (ideally in the shipping box you received) and keep your proof of shipment and tracking number until we confirm receipt of your return.

Return address (once your return has been authorized):
Group Bark (which operates the Bramstun brand)
1291, avenue Jules-Verne, local 001
L'Ancienne-Lorette (Québec) G2E 6L6

Refunds

Once we have received and inspected the item, we will notify you by email. If the return is accepted, your refund will be issued to your original payment method within 5 to 10 business days. Original shipping charges and return shipping costs are non-refundable, unless the item is defective or we made an error in your order.

The refund includes the price paid for the item and the corresponding taxes. Depending on your financial institution, it may take a few additional days for the amount to appear on your statement.

If a returned item does not meet the conditions above (for example, if it has been used), we will contact you to explain the situation and agree on the next steps.

Exchanges

Wrong size? We can exchange your item for another size, subject to availability. Email info@bramstun.com. You are responsible for the cost of shipping the item back to us. We will ship the replacement item to you at our expense.

The item to be exchanged must be in the same condition as a return (new, unused and in its original packaging). If your preferred size is no longer available, you may return the item under the conditions in the “Returns” section above.

Defective or damaged items

If your item arrived damaged or has a defect, contact us within 30 days of receipt and include a photo. We will replace it or refund you at no cost.

This 30-day period is intended to help us process your request promptly. It does not in any way limit the legal warranties described below: even after 30 days, please write to us if an item has a defect.

Sale items

Items purchased on sale are final sale and cannot be returned or exchanged, unless they are defective.

Legal warranties

In addition to this policy, your Bramstun products benefit from the warranties provided by law. In Québec, the Consumer Protection Act provides, in particular, that goods must be fit for their normal purpose and last a reasonable length of time, taking into account their price and conditions of use. Nothing in our policies limits these warranties or any other rights granted to you by law. For more information: Office de la protection du consommateur, www.opc.gouv.qc.ca.